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Archive for Twitter Uses

If my Comcast Internet goes out, I don’t call the 1-800 number anymore. Instead, I hop on my computer and send out a Tweet to @ComcastCares. Within minutes – sometimes even seconds – I have a response from @ComcastMelissa or @ComcastBill, asking for my info to look into the situation. It’s quick, painless, and allows me to multi-task. Read More→

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Using Twitter for Customer Support

posted on November 3rd, 2010

Using Twitter for Customer SupportConsumers are pretty tech-savvy these days. The number of new users who sign up (specifically) for Twitter and have their first Tweets consisting of choice words directed at a company are staggering. Gone are the days of writing letters to corporations, hoping for an answer to a question about a product or service. Technology has made it easy for consumers to get a company’s attention through Twitter and Facebook – and even easier for consumers to spread their bad experience across multiple channels. Read More→

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“Twitter’s gone corporate!” This battle cry seems to be resonating through the Internet after Twitter’s announcement late last week of a new look and new guidelines. If “corporate” means clarifying how your product is used and should be talked about, then yes. Corporate all the way.
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Terrifying. Nervewracking. Down right scary. Making the decision to actively begin using social media in your business can be all of these things. It can be overwhelming deciding how, what, when and why to tweet. Don’t make these five common mistakes on Twitter and you and your company will be on the way to success.

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7 Ways to Build Your Target Audience With Twitter
One of the biggest challenges for businesses when they begin using social media is in building an audience – and not just an audience, but a targeted audience that’s willing to listen and engage with you. The community of people who are already interested in the issues that your business addresses are much more willing to interact with you and to opt in to your marketing messages than a general audience, and Twitter is a great tool for finding and engaging with these members of your target audience.

But with all of the noise so prevalent on Twitter, how do you go about building that target audience? Read More→

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Crowd Looking at Twisplay

Twisplays are LED displays that can be placed in almost any venue.  Their one-line display shows Twitter streams filtered by defined criteria.  Twisplays can be used to highlight any type of informational or promotional content that’s relevant to a particular setting.

Here are just a few of the possible use cases for Twisplays in business settings. Read More→

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Twitter @AnywhereWith just a few lines of code, you can integrate Twitter’s new @Anywhere feature into your business blog or website, promoting a more engaged readership and enabling follows and Tweets right from your site!

“Twitter @Anywhere is an easy-to-deploy solution for bringing the Twitter communication platform to your site. @Anywhere promotes a more engaged user base for your site. Use @Anywhere to add Follow Buttons, Hovercards, linkify Twitter usernames, and build deeper integrations with “Connect to Twitter.” “

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Businesses interested in increasing their local customer base will find a powerful tool in Twitter Search. By using geotargeting, they can find enthusiastic consumers nearby to engage with and build a local following. Read More→

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Using Twitter Search to Grow Your Network

posted on February 10th, 2010

You know you need to be active in social media networking to get more exposure for your business, so you’re all signed up with a brand spanking new Twitter account.

But now what? Read More→

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